Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  Items in differing condition may be deemed acceptable by store management.

To start a return, you can contact us at team@arcolawn.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns may also be taken to one of our retail stores: Arco Lawn Equipment 14657 Manchester Rd Ballwin, MO 63011 or Affton Lawn Equipment 9875 Gravois Rd Saint Louis, MO 63123 

You can always contact us for any return question at team@arcolawn.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like snow blowers, generators, electrical parts, parts that have been installed, and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Some items may be returnable with a re-stocking charge depending on the manufacturer, specific item, and management discretion.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item to one of our retail locations.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Items - meeting policy guidelines - returned to a retail store will be refunded at that time.